Return & Refund Policy
With the exception of damaged products, Morinaga Nutritional Foods only process returns and refunds of products sold from our website. Please return Morinaga products purchased at other retailers back to the that retailer according to their return policy.
Morinaga Nutritional Foods, Inc. guarantees at least a six (6) month shelf-life on all food products sold in the online store at morinu.com.
Morinaga will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
To return a product, please follow the steps below:
1. Make sure the product qualifies for return or exchange. To qualify for exchange or refund:
- Products must be in the original manufacturers packaging, and shipped securely.
- Products must be free from damage of any type, including, but not limited to dents, slices, punctures, scratches, stains, abuse, or defacement.
2. Call customer service at (800) 669-8638 to inform us of the return and/or describe the problem. We are open Monday through Friday excluding holidays, 8 a.m. to 5 p.m. Pacific.
For all non-defective product returns and exchanges, Morinaga reserves the right to charge a restocking fee of 20% at Morinaga's sole discretion.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Morinaga shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges to our warehouse will be paid by the customer and are non-refundable. At our discretion, Morinaga may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
Ship returns/exchanges to:
ATTN: Mail Order
Morinaga Nutritional Foods, Inc.
3838 Del Amo Blvd., Suite 201
Torrance, CA 90503
Returned merchandise will be credited only to the credit card used for the original purchase within 30 days of product's return to the address above and verification of its qualification for return.